Here at 3Desk, we always love feedback. Problems, issues, ideas, thoughts or constructive criticism are graciously received, because it helps us make the site even better.
To help you, here are some of the most common questions or requests:
How do I find more work?
That’s the million dollar/pound/shilling etc. question and the most common thing freelancers want to know. If we could click our fingers and solve this for you, we would.
We set up 3Desk to help connect employers and freelancers way more easily and rest assured, we’re doing all we can. This article explaining how to increase your rate is very relevant to finding more work and also the second article in the series. I’ll post some more shortly. Good luck, keep your profile as complete as possible and make sure to share it.
I’m an employer and a freelancer, or I’ve set up the wrong account
No worries, go to – www.3desk.com/account and toggle between the two. Employers don’t currently have a profile (it’s coming). By the way, if you’d prefer a bit of ecological hardwood or a desk made out of solid Incan silver (you’re only limited by your imagination) – you can choose your desk from our 3Desk choices.
I’m not getting the right or enough candidates
We’re unable to ‘control’ who shows interest, although we do try to filter spam (i.e. wholly unsuitable candidates) as best we can. You can also mark people as spam, which helps us improve our matching. We try not to prevent people applying altogether, if we can.
If you’re still not getting the right or enough people: 1) Make sure your job description is specific enough, or is it too specific? 2) Have you added the right keywords? Let us know if you need any help or to look at your profile, we’ll do what we can.
The matching isn’t working well or I’m too busy to receive new opportunities
We introduced the matching service, matching freelancers to employers, because we wanted to try to help save you time. It does work, but getting it spot on is very, very difficult and is related to the number of jobs we have, how people input them (which we try to edit), keyword variations, location names and the way information in your profile is added.
Trust me, Raz has two mathematical Olympic medals and a PhD in Artificial Intelligence – it’s not at all easy but it’s improving all the time. The better your profile and the job information, the better the matches will be… but we do sometimes get them wrong. If you don’t want to receive notifications, you can always change these here – www.3desk.com/account – But be warned, we may then miss you if an amazing job comes in, or we have news for you.
I can’t see jobs outside of my country, or I’m in the wrong country
We’re focused on face-to-face freelancing. Which means that we generally try to limit people to their ‘area’ to prevent people from far, far away applying for local jobs.
We’re working to allow people to apply to different areas at present – hopefully this will be solved shortly.
Why wasn’t my job posted?
We have very strict criteria, ensuring the quality of the platform remains high. We don’t allow freelance opportunities that are; commission based, beneath a minimum wage, permanent or roles that sound too vague or not suite right. If you’ve spotted one you think isn’t suitable, let us know.
Why are you called 3Desk?
We are focused on freelancers that work ‘in person’. Those freelancers will likely have a number of different places of work, or multiple desks. We’d like people not to be tied to one position, we think that would make the world of work a bit better.
Anything else I should know?
Yep. We’re doing all we can to build something amazing. It takes time. It will never be absolutely flawless for everyone, but we think it’s already really cool and we receive wonderful feedback (which we love to get) every single day.
There will be little niggles. Please be patient. We’re a tiny team in comparison with companies like Airbnb, eBay, Elance etc (companies we look up to) so bear that in mind when comparing. Even they were like us, once. Plus we do some things better.
If you like what we’re doing, follow us on Twitter, and join us on LinkedIn, Facebook.